Frequently Asked Questions
Can I rent for parties?
You can rent our mobile gaming trailers for parties! We offer a fantastic gaming experience that will make your event unforgettable.
What is the rental duration?
The rental duration for our mobile gaming trailers typically ranges from a minimum of four hours to a full day, depending on your event needs.
Is delivery included?
Delivery is included with our mobile gaming trailer service. We ensure that your gaming experience starts smoothly by bringing the trailer directly to your event location.
Can I customize rentals?
You can customize rentals with Rekinu. We offer various options to tailor your mobile gaming experience to fit your event's theme and requirements.
Is rental open on weekends?
Rentals are available on weekends. You can book our mobile gaming trailers for your events on Saturday and Sunday to enjoy an exciting gaming experience.
What types of parties can I rent for?
You can rent our mobile gaming trailers for a variety of events, including birthday parties, corporate gatherings, school events, family reunions, and community festivals, providing an exciting gaming experience for all ages.
How long can I rent the trailer?
The rental duration for the trailer can vary based on your event needs. Typically, you can rent the trailer for a few hours up to a full day.
Are there additional fees for delivery?
Additional fees for delivery may apply depending on the location and distance from our base in Houston. Please contact us for specific pricing details related to your event.
Can I choose specific games for rentals?
You can choose specific games for rentals. We offer a variety of popular titles, allowing you to customize your gaming experience to suit your event's preferences.
What are the weekend rental hours?
The weekend rental hours for Rekinu are from 10 AM to 10 PM on both Saturday and Sunday.
Is there a minimum rental duration?
The minimum rental duration for our gaming trailers is typically three hours. This allows us to provide a comprehensive and enjoyable gaming experience for all event attendees.
Can I extend my rental time?
You can extend your rental time. Simply contact us before your scheduled end time, and we will do our best to accommodate your request based on availability.
What is included in the rental package?
The rental package includes a fully equipped gaming trailer, a variety of gaming consoles, a selection of popular games, seating for guests, and setup and breakdown services to ensure a seamless gaming experience.
Are there age restrictions for rentals?
Age restrictions for rentals do apply. Renters must be at least 18 years old to book our mobile gaming trailers, ensuring a responsible and enjoyable experience for all participants.
How do I book a rental online?
Booking a rental online is simple with Rekinu. Just visit our website, select your desired gaming trailer, choose your event date, and complete the booking form with your details to secure your reservation.
What payment methods are accepted for rentals?
The accepted payment methods for rentals include major credit cards, debit cards, and PayPal. We strive to offer flexible options to ensure a smooth booking experience for our customers.
Can I cancel my rental reservation?
You can cancel your rental reservation. Please contact us as soon as possible to discuss the cancellation process and any applicable fees.
Is setup included in the rental service?
Setup is included in the rental service. Our team will handle all aspects of setup, ensuring that your mobile gaming experience is seamless and enjoyable from the moment we arrive.
What happens if I damage the trailer?
If you damage the trailer, you will be responsible for the repair costs. We recommend reviewing our rental agreement for specific terms regarding damages and liability. Please contact us for further assistance.
Are there any hidden costs in rentals?
Hidden costs in rentals are not present at Rekinu. We provide transparent pricing, ensuring you are aware of all costs upfront, so you can enjoy your mobile gaming experience without any surprises.
Can I add extra equipment to my rental?
You can add extra equipment to your rental. Just let us know your specific needs when booking, and we’ll do our best to accommodate your requests for an enhanced gaming experience.
What is the maximum capacity of the trailer?
The maximum capacity of the trailer is designed to accommodate up to 10 players at a time, ensuring an exciting and immersive gaming experience for your event.
How far in advance should I book?
Booking your mobile gaming trailer in advance is essential. We recommend reserving your trailer at least 2-4 weeks prior to your event to ensure availability and to accommodate any special requests.
Are pets allowed in the gaming trailer?
Pets are not allowed in the gaming trailer to ensure a clean and safe environment for all guests. We appreciate your understanding and encourage you to make arrangements for your pets during your event.
What is the cancellation policy for rentals?
The cancellation policy for rentals is as follows: Customers can cancel their booking up to 48 hours in advance for a full refund. Cancellations made less than 48 hours before the event may incur a fee.
Can I rent for multiple days?
Renting for multiple days is possible with Rekinu. We offer flexible rental options to accommodate your event needs, ensuring you can enjoy our mobile gaming trailers for as long as you require.
Is there a deposit required for rentals?
A deposit is required for rentals to secure your booking with Rekinu. This ensures that your mobile gaming trailer is reserved for your event.
What if I need technical support during the event?
If you need technical support during the event, our dedicated team is available to assist you promptly. Simply reach out to your event coordinator, and they will ensure any issues are addressed quickly, allowing you to enjoy your gaming experience without interruption.
Are there discounts for long-term rentals?
Discounts for long-term rentals are available. Please contact us directly to discuss your specific needs and to receive a customized quote.
Can I request a specific delivery time?
You can request a specific delivery time for your mobile gaming trailer. Please note that availability may vary, so it's best to contact us in advance to arrange your preferred timing.
