Frequently Asked Questions
What is game truck reservation policy?
The game truck reservation policy outlines the guidelines for booking mobile gaming services, including advance notice requirements, cancellation terms, and payment conditions to ensure a smooth and efficient booking experience.
What is game truck availability schedule?
The game truck availability schedule outlines the times and dates when our mobile gaming services are accessible for bookings. You can check the schedule through the Rekinu portal to find convenient appointment slots.
Can I cancel booking?
You can cancel your booking through Rekinu's Customer Portal. Simply log in to your account, navigate to your appointments, and follow the cancellation instructions.
Can I change game truck reservations?
You can change game truck reservations through Rekinu's Customer Portal. Simply log in to your account, navigate to your bookings, and follow the prompts to modify your reservation as needed.
What is game truck reservation fee?
The game truck reservation fee is a charge applied when booking a mobile gaming truck for your event, ensuring your spot is secured and the service is prepared for your scheduled time.
Can I cancel game truck reservations?
You can cancel game truck reservations. To do so, please refer to our cancellation policy on the Rekinu customer portal for specific instructions and any applicable fees.
How to book game truck reservations?
Booking game truck reservations is simple. Just log into Rekinu's Customer Portal, select your preferred game truck, choose a date and time, and complete the booking process to secure your reservation.
What is the booking process?
The booking process involves selecting your desired game, choosing an available time slot, and confirming your appointment through the Rekinu customer portal. This ensures a seamless experience for managing your mobile gaming bookings.
What are the requirements for booking a game truck?
The requirements for booking a game truck include selecting a date and time, providing a valid payment method, and ensuring that the location is accessible for the truck. Additionally, you may need to confirm the number of participants and any specific game preferences.
How far in advance should I book?
Booking in advance is recommended to secure your preferred gaming time. We suggest making your reservations at least one week ahead to ensure availability and a smooth gaming experience.
What happens if I miss my booking?
Missing your booking means you will forfeit your reserved time and may not be able to reschedule without incurring a fee. Please check our cancellation policy for more details.
Can I modify my booking details later?
You can modify your booking details later. Simply log in to your Rekinu account to access and update your appointment information as needed.
What is included in the game truck package?
The game truck package includes a fully equipped mobile gaming truck featuring multiple gaming consoles, a selection of popular games, seating for players, and an experienced game coach to ensure a fun and engaging experience.
Are there any age restrictions for game truck rentals?
Age restrictions for game truck rentals vary by provider, but generally, rentals are available for children aged 5 and up, with adult supervision required for younger players. Always check with your specific rental service for their policies.
How do I confirm my game truck reservation?
To confirm your game truck reservation, simply log in to your Rekinu account, navigate to your bookings, and check the reservation details. You will receive a confirmation email as well.
What payment methods are accepted for bookings?
The accepted payment methods for bookings include major credit cards, debit cards, and digital wallets, ensuring a convenient and secure transaction process for all users.
Is there a deposit required for reservations?
A deposit is required for reservations to secure your booking. This ensures your appointment is confirmed and helps us manage our mobile gaming services effectively.
What is the cancellation policy for game truck bookings?
The cancellation policy for game truck bookings allows users to cancel their reservations up to 48 hours in advance for a full refund. Cancellations made within 48 hours may incur a fee.
How can I check game truck availability?
You can check game truck availability by logging into Rekinu's Customer Portal, where you can view the schedule and see open time slots for bookings.
What should I do if I need to reschedule?
If you need to reschedule, simply log in to your Rekinu account and navigate to your appointments. From there, you can select the option to change your booking to a more convenient time.
Are there any additional fees for game truck services?
Additional fees for game truck services may apply depending on factors such as location, duration of service, and special requests. It's best to check with Rekinu for a detailed breakdown of any potential extra costs.
How do I contact customer support for bookings?
To contact customer support for bookings, you can reach out via the "Support" section on the Rekinu Customer Portal, where you'll find options for live chat, email, or phone assistance.
What types of games are available in the truck?
The types of games available in the truck include a variety of popular mobile games, catering to different interests and age groups, ensuring an enjoyable experience for all players.
Can I request specific games for my reservation?
You can request specific games for your reservation. Simply let us know your preferences when booking, and we will do our best to accommodate your requests.
What is the maximum capacity for a game truck?
The maximum capacity for a game truck typically accommodates up to 16 players at once, ensuring a fun and engaging gaming experience for all participants.
How long can I rent the game truck?
The rental duration for the game truck varies based on your needs. Typically, you can rent it for a minimum of two hours, with options for longer sessions available upon request.
Are there discounts for multiple bookings?
Discounts are available for multiple bookings. When you book several gaming sessions at once, you can enjoy reduced rates, enhancing your overall gaming experience with Rekinu.
What safety measures are in place for rentals?
The safety measures in place for rentals include thorough sanitization of equipment, regular maintenance checks, and adherence to safety guidelines to ensure a secure and enjoyable gaming experience for all users.
Can I add extra time to my booking?
You can add extra time to your booking. Simply log in to your Rekinu account, navigate to your appointment details, and select the option to extend your booking duration as needed.
What is the process for returning the game truck?
The process for returning the game truck involves scheduling a return appointment through your Rekinu account, ensuring all equipment is accounted for, and returning it to the designated location at the agreed time.
